Terms of Service

These terms govern use of SaleFlowPoint by a registered business ("you", "your company") and its staff. By registering a company or signing in to an existing one, you agree to them.

Who operates SaleFlowPoint

SaleFlowPoint is operated by Kaleem (known as K Waheed), an individual sole proprietor based in Pakistan. In these terms, “we” and “us” mean the operator. Contact: support@saleflowpoint.com.

Your account

• Registering a company creates a pending account, reviewed before it goes live — typically the same day. We may decline or suspend an account for fraud, abuse, or a violation of these terms.
• You're responsible for the accuracy of the business information you provide and for keeping staff login credentials confidential. Staff accounts and their permissions are managed by your company's own administrators, not by us.
• You must be lawfully entitled to operate the business you register.

Your data

You own the catalog, sales, customer, and financial data your company enters. We act as a processor of that data on your behalf — see the Privacy Policy for how it's handled and protected. You can export or request deletion of your company's data at any time.

Acceptable use

SaleFlowPoint is a tool for running a lawful business. When you register you agree to these terms, and we record the date and the version you agreed to. You agree not to:

• Use the platform for an unlawful purpose, or to process transactions you're not entitled to.
• Sell, list, advertise or record the sale of anything that is illegal to sell where you trade or where your customer is. This includes illegal drugs and controlled substances; weapons, ammunition and explosives sold without the licence the law requires; stolen or counterfeit goods; goods that infringe someone else's rights; and any product or service sold without a licence, registration or prescription that the law requires for it.
• Use your public website, booking page or chat to deceive customers, or to publish content that is unlawful, abusive or sexually exploitative.
• Attempt to access another company's data, or probe the platform for security weaknesses outside a good-faith, disclosed security review.
• Resell or sublicense access to the platform without our agreement.

What you are responsible for

You decide what your business sells and to whom. You are solely responsible for your products, services, prices and listings; for holding every licence, registration and permit your trade needs (a pharmacy, for example, for the medicines it dispenses); for charging and paying the right taxes; and for obeying the consumer, trading and data protection laws that apply to you. We provide the software. We do not sell your goods, we are not a party to your sales, and we do not check what you sell before you sell it.

If we learn, or reasonably suspect, that an account is being used in breach of this section, we may remove the content concerned, suspend the account or close it, without notice where the matter is serious, and we may report it and share the account's records with the authorities where the law requires or allows it. You agree to cover losses and claims we face because of your breach of this section, to the extent the law allows.

Plans and payment

• Every company starts on the free plan. Paid plans are billed monthly or yearly, in advance, in US dollars, at the price shown when you choose the plan, and renew automatically until you cancel.
• Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our card orders. Paddle provides all customer service inquiries and handles returns for card payments, and its own buyer terms apply to the purchase. Your card statement shows Paddle as the seller.
• Instead of a card, you can ask to pay by local bank transfer from the Billing page; your plan starts once we have confirmed the payment.
• Changing to a larger plan takes effect at once, and you pay the difference for the rest of the current period. A smaller plan starts at your next renewal. Cancelling, and refunds, are covered by our Refund Policy.
• If a renewal cannot be charged, Paddle tries again over the following days; if it still fails, the paid plan ends and your company moves to the free plan. Your data is kept.

Optional integrations

Features like Google Calendar sync or AI-assisted product import are opt-in and can be disconnected at any time from your company's settings. Enabling them means you consent to the data use described in the Privacy Policy for that specific feature.

When WhatsApp can be connected, a company that connects its number must also follow WhatsApp’s Business and Commerce policies, and message only customers who have agreed to hear from it. Meta may charge for some messages (template messages sent outside a customer’s 24-hour reply window); how those charges are paid will be shown before the feature is switched on.

Availability & changes

We aim for high availability but don't guarantee the platform will be uninterrupted or error-free. The offline-capable point-of-sale screen is designed to keep working — and queue sales — through a lost connection, but this isn't a substitute for your own backups of anything you can't afford to lose.

We may update these terms or the Privacy Policy from time to time; the "Last updated" date at the top of each page reflects the latest revision. Continued use after a change means you accept the update.

Liability

The platform is provided "as is." To the extent permitted by law, we aren't liable for indirect or consequential losses arising from its use, including lost sales or profits from downtime or an error in a company's own data entry.

Termination

You can request deactivation of your company's account at any time. We may suspend or deactivate an account for a material breach of these terms, with notice where practical. Cancelling a paid plan, and refunds, are covered by our Refund Policy.

Contact

Questions about these terms: support@saleflowpoint.com.